Objectives of the project

The topic of the call is not simply about innovative research agendas for social services but has much wider implications.

This project is focusing on identifying the future potential of innovative services including the multifaceted activities of different stakeholders as well as the policy frameworks at different levels of governance geared to address the needs of citizens.

This project stresses the participation of the research and the policy communities as well as of civil society participants. A systematic search process will be established that will bring together the knowledge of these diverse stakeholders. In order to produce an integrated research agenda, key trends and decisive elements for innovation in social services have to be identified.


This project pursues several objectives:

Highly communicable ‘innovative service examples’: to present a solid picture of recently developed innovative practices meeting differentiated needs in the sectors of health, education, and welfare by producing short visual films representing key aspects of innovative service delivery and outcomes (so called ‘podcasts’).

Dialogue on and evaluation of trends of policy making by involving a wide range of different stakeholders throughout Europe. The scientific community shall analyse and systematise the theoretical discussion on innovation in health, education and welfare services in order to present its findings to policy makers, professionals and users. A multi level dialogue and evaluation process between the stakeholders is to be installed by the use of new media.

Substantial input for further research activities in the EU 2020 strategy: To identify future scenarios for social services in Europe with regard to the sectors of health, education, and welfare. New perspectives on innovative social services are to be unclosed by combining insights from practical models of innovation with the theoretical analysis carried out by researchers.

Concentrated activities – sustainable structures: In order to meet the requirements of the call the proposed support action will deliver substantial results within 24 months; yet the platform structures established during this period of concentrated work will be sustainable in INNOSERV 3 a way that they are suited to enrich the work on social services beyond this platform.


Dialogue platform on innovative social services

To achieve this, a dialogue platform on innovative social services will involve stakeholders from NGOs and NPOs, user groups, policy makers, private entrepreneurs, research institutes/universities, state officials, and European institutions. Innovative practices will be collected by a ‘peer recommendation’ system and by using a ‘snowball’ method among these stakeholders.


20 examples of innovative services

The key instrument will be 20 examples of innovative services, identified through stakeholder networks and be portrayed in videos/podcasts so that virtual discussions are facilitated.

They will be discussed with stakeholders throughout Europe on web-based platforms and chat rooms, video conferences, and regional workshops.

A specific dissemination strategy will ensure that the results of the platform are spread to the target groups.


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